Customer Services

IT One Customer Service (Customer Service) is the single point of contact for all client requirements. With world-class methodologies and extensive experiences, helpdesk management tools (ITSM-ServiceNow) are used to record and track service requests through to completion. We create a culture of innovation, continuous improvement, and productivity.

Consulting
Provides consultants with certified ITIL on IT Service Management to achieve new business requirements and efficiency, including introduce new innovations and technologies to drive further customer experience improvements and cost reductions.
IT Helpdesk Managed Services
We provide you with comprehensive helpdesk managed services utilizing top-notch tools (ServiceNow) and knowledge from ITIL-certified specialists.
- Faster – Self service, Virtual Agents, and ATRs enables the users to resolve an issue or inquiry quickly without needing to call the Service Desk.
- Anytime – 24 x 7 access, report, track, and resolve issues after official operating hours.
- Anywhere – Mobile device support, find status of issues and requests, and raise issues and requests, on any connected device, any time.
- Transparency – Accurate reporting of issues and requests, online, without having to speak to a Service Desk agent.

Customer Services

Our Capabilities