The IT One Customer Services Center operates 24 hours, 7 days a week to provide IT support to our clients. Multi-channel support options allow access to our friendly and knowledgeable staff via phone, email, fax, chat, and self-service functionalities where customers have easy access and more avenues to log and escalate incidents. Our self-service support channel is an essential part of support today as customers increasingly prefers to find their own answers and at their own pace.
Our Customer Services Center supports over 150 companies across 23 countries and covers more than 200 IT applications. Using the best in class service management tool – ServiceNow, incidents are logged, monitored and resolved on-time effectively and efficiently.
- Incident Logging, Categorization, and Triage
- Preliminary Application & Infrastructure Incident Investigation
- Incident Escalation and Resolution
- Service Reporting